Our Policies

Retail Product Returns

Our goal at Evergreen MD Aesthetics with every single treatment or product is to make sure you are happy. If we fell short of this in any way please reach out to us so we can make it right.

​

For retail products, please contact us by email at hello@evergreenmd.ca or phone at 236-466-0555 within 72 hours of receiving your shipped products (or from the date you picked up your products in-person) to initiate the return process. All returned skincare products must be unopened and undamaged to be eligible for a full refund.

​

If you are experiencing a skin reaction after using a product please contact us before returning your product so we can talk to you through it and offer potential solutions.

​

All sale items are final sale.​

​

​

Cancellation Policy

A valid credit card on file is required to book and hold your appointment time. Your appointment time is reserved especially for you. If you cancel your appointment within 48 hours, or fail to show up for your appointment, we reserve the right to charge a $100 cancellation fee.

​

​

Late Arrival

Your appointment time is reserved just for you. We ask that you arrive 10 minutes before your scheduled appointment time to check in and complete any outstanding forms. If you are more than 10 minutes late for an appointment we reserve the right to cancel your appointment and charge a $100 fee. This is to ensure we have enough time to treat the next patient, and to value everyone’s time.

​

​

Google Play App Deletion Request

If you would like to delete your account information (username, password) please email hello@evergreenmd.ca.